Refund & Return Policy
Refunds
Refunds may be issued under the following circumstances:
The item arrived damaged
The incorrect item was sent
The order cannot be fulfilled
Approved refunds will be processed back to the original payment method.
Please allow 5–10 business days for refunds to appear in your account, depending on your financial institution.
Non-Refundable Situations
We are unable to provide refunds for:
Products that have been opened or used
Orders shipped to incorrect addresses provided at checkout
Shipping delays caused by carriers
Returns
Due to the nature of our wellness, herbal, and personal care products, Holistik Vibez™ does not accept returns on opened or used items. This policy helps ensure the safety, quality, and integrity of all products we provide to our customers. If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue and assist you with a resolution.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please email us at: support@holistikvibez.com
Include the following information:
Your order number
A photo of the product
A brief description of the issue
Once the issue is verified, we will gladly provide a replacement or refund when appropriate.
Order Issues
If you experience any issues with your order, we encourage you to contact us as soon as possible so we can assist you. Our goal is to ensure every customer has a positive experience with Holistik Vibez™ products.
Contact
If you have questions about this policy or need assistance with your order, please contact us.
Email: support@holistikvibez.com
Response Time: 24–48 business hours
Wellness Disclaimer
Holistik Vibez™ products are intended to support wellness and self-care. They are not intended to diagnose, treat, cure, or prevent any disease.